Red Door Pediatric Therapy
Parent Handbook

THERAPY SCHEDULE
•	Please arrive on time for your scheduled appointment.
•	We ask that you call to cancel if due to illness or conflict within 24 hours of scheduled appointment.
•	If 3 consecutive sessions are missed with no phone call, there will be a $15 charge for each missed session (Not per day).
•	You may reschedule sessions. Please speak to the front desk receptionist or therapist to make that request.
•	Red Door Pediatric Therapy implements a waiting list for therapy sessions and fills them on a first-come first serve basis. Red Door Pediatric Therapy implements a new schedule each MAY and AUGUST. Hours during the school year may differ from summer hours. 
•	Your child must be accompanied by a parent/caregiver/or respite care worker before their first session. We ask that your child be promptly picked up after therapy. Your child will be supervised between consecutive therapy sessions by a therapist. 
•	If you are late to pick up your child, you will be charged $1.00 per minute.

INSURANCE POLICY
•	It is YOUR responsibility to know your policies coverage according to:
-	Whether a pre-authorization is required.
-	How many visits are allowed per calendar year.
-	What financial responsibilities you have as the policy holder with regard to co-payments and coinsurance. 
•	YOU are responsible for deductibles! If your child is on a DD waiver with Medicaid as a secondary insurance, please let Red Door Pediatric Therapy know.
•	If you wish to establish a payment plan, please speak with the front desk receptionist to arrange a meeting.
•	It is YOUR responsibility to notify Red Door Pediatric Therapy of any change in policy, including new policy numbers. If you fail to notify us prior to these changes, you will be responsible for the full charge accrued. 
•	If insurance denies your claim, Red Door Pediatric Therapy will complete all necessary appeal paperwork; however, if the denial is not reconsidered, you will be responsible for the full charges accrued.

PAYMENT POLICY
•	We will mail out statements one time per month.
•	Bills are due 30 days from the statement date.
•	Late fees will be 3% of total charges.
•	We do accept credit cards at Red Door Pediatric Therapy.
REFERRALS
•	Red Door Pediatric Therapy will make necessary referrals to psychologists, physicians, Family & Patient Advocacy etc.
•	For resources in North Dakota please contact: Family Voices of North Dakota – web:  - Vicki Peterson, Family Consultant 

ILLNESS POLICY
•	Please call Red Door Pediatric Therapy if your child is unable to attend school that day. If the illness is contagious, let us know so that a notice may be posted.
•	Always have an emergency back-up contact person available to take your child should he/she become ill at Red Door Pediatric Therapy.
•	The child may NOT attend Red Door Pediatric Therapy for 24 hours until the following conditions have abated and medical attention has been given:
-	A fever of 100 degrees or more
-	Vomiting or diarrhea
-	Strep throat
-	Pink eye
-	Tonsillitis
-	Whooping cough
-	Skin sores, infections, or rashes
-	Lice or scabies ***the child must also be free of nits or lice
-	Chicken pox***stay home until sores heal, usually 5-7 days
•	Other viral or bacterial conditions listed that are contagious also exclude your child from attendance. Please consult your physician.

HOLIDAY AND WEATHER POLICY
•	Red Door Pediatric Therapy will be closed for the following Holidays:
-	New Years Day
-	Easter Monday
-	Memorial Day
-	Fourth of July
-	Labor Day
-	Thanksgiving & following Friday
-	Christmas Eve & Christmas Day
•	Red Door Pediatric Therapy MAY choose to close on the following Holidays:
-	President’s Day
-	Good Friday
-	Veteran’s Day
•	If the Public Schools close due to weather, Red Door Pediatric Therapy will also be closed.

THERAPY PROGRESS
•	Our therapists can meet with you regarding your child’s goals/objectives/progress. These meetings are provided upon parent request.
•	Progress is documented every 3-6 months.